Refund & Returns
HOW DO I RETURN AN ITEM?
If your item is damaged or incorrect and you wish to return it, please contact us within 30 days from receiving your order.
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
Please do NOT send your purchase back to the manufacturer, in case there is an address indicated on the packaging by the manufacturer. Please contact us and we will tell you the location nearest to you where you can return your items.
To be eligible for a Return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including any accessories, manuals, and documentation. Returns made without a receipt (proof of purchase) may be refused.
Only items purchased directly from rumorflowers.com will be accepted. Shopping Sale reserves the right to deny any return.
Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
You will be responsible for paying for your own shipping costs, duties, customs fees, and taxes (if applicable) for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service (with a tracking number) or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Please contact our Customer Support team to start the return process. Please include the following information:
- Order number
- Proof of purchase
- Photos or video of the faulty product
- Complete delivery address
- Contact telephone number
In some cases, you may be required to include a video or photos of the defective product for proof in order to refund or replace the product.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact us page and we will do our utmost best to assist you with the exchange of your product.
HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
If you’ve done all of this and you still have not received your refund yet, please contact us at on our contact page.
HOW DO I EXCHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you need to modify or cancel your order.
Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.